Return Policy

Your packageis missing ?
Refer to the section What if my order isn’t delivered? (missing package) on the FAQ page.

Cancellations: Orders not completed (not yet shipped)
You can submit a request to cancel your outstanding orders and receive a refund. 
IMPORTANT: your order must not be unfulfilled to be cancelled because if the order is being sent, the refund will be closed after the return of the order

Returns: Completed orders (shipped or delivered)
Completed orders have already been shipped. In this case, you can return the intact merchandise once received and request a refund within 30 days of receiving it. In order to preserve the quality of the goods, please do not open the box. If you have opened it, please do not open any sealed goods.
Orders that are damaged or have the seal open will not be refunded.

What Happens Next?

  1. Contact Us with the order number of the order you would like to cancel or return.

  2. If your order is unfulfilled, we will proceed with the cancellation and refund. If your order is fulfilled, we will reply with instructions to return the undamaged merchandise for a refund within 30 days of receipt.

  3. Once the cancellation request has been processed, and the returned merchandise has been confirmed as received at our warehouse, a refund will be issued. Your financial institution may take a few days to complete the refund request. Similarly, in the event of a replacement request (versus a refund), the replacement merchandise will ship once the original merchandise is confirmed as received at our warehouse.

 Shipping Fees and Restocking Fees.
Customer may incur shipping fees or restocking fees when returning orders to our premises.

Contents & Damages

In the event that you receive an incorrect or damaged item from our webstore please contact us via e-mail within forty-eight (48) hours of receipt and be sure to save all of the packing material. We ask that no additional damage be made to the item when it is returned ( bending, folding, etc).

You will be requested to provide photos of the damaged merchandise, including the packaging. For issues with the wrong item(s), you will be requested to provide photos of the incorrect merchandise. Sending photos accelerates the process of assessing the issue and replacing your merchandise.

Please note that our items are available in such limited quantities and that replacements are not possible.

The following address is for online store related businesses only. This is not a retail location.